Reference

Five legal checks before account access

Our Legal page puts account terms, privacy handling, cookie use and payment-record rules for DANA, OVO, GoPay and QRIS in one place, so you know what applies before…

Account termsPrivacy requestsCookie choicesDANA records
intan123 Five legal checks before account access
CONTACT ROUTES

Three ways to reach legal support

Legal questions should reach a person who can read your account record, not a generic inbox. We handle policy requests daily from 09:00 to 23:00 WIB through live chat, WhatsApp and email, and we may ask you to confirm your phone number or last QRIS reference before we discuss private account data. For formal requests, include your account ID and the legal issue you want us to check.

Team online

Live chat

Use the chat button after login for account-term questions, payment-record checks and access issues. We may ask you to confirm the last DANA, OVO, GoPay or QRIS reference before sharing case details.

WhatsApp desk

Message our WhatsApp desk between 09:00 and 23:00 WIB if you need a legal-status check while using your phone browser. Do not send passwords; we verify through account ID and registered phone.

Email record

Send formal requests to [email protected] when you need a written reply about data access, correction or account terms. Include your account ID, request type and any payment reference tied to the issue.

DATA CARE

Six controls for data and account records

Your legal rights depend on accurate records, so we separate login data, payment references, cookie choices and case messages inside our account workflow.

Data handling

We use account data to run login checks, wallet ledgers, withdrawals and support cases.

Cookie choices

Our cookie banner separates required site cookies from preference and analytics cookies.

Account security

Go to Account > Security > Active Sessions to review device activity and end sessions you do not recognise.

Record retention

We keep account, session and transaction records only as long as needed for service operation, dispute review and legal obligations.

Correction requests

If your name, phone number or payment label is wrong, ask us to correct it before a withdrawal review begins.

Contact proof

For written legal requests, use [email protected] and include your account ID.

Seven legal questions from Indonesia

These answers cover the legal issues you are likely to check before opening or continuing an account: eligibility, data rights, payment records, cookies and contact routes. We keep the wording practical because legal terms only help when you can connect them to your account steps. If your case depends on local law or a payment dispute, contact us with your account ID.

Access depends on local law and is available only where local law permits. Before you open an account, check whether your location allows the service and whether you can complete the required account checks.

We collect data needed for login, wallet matching, support cases and security checks, such as phone number, account ID, device session data and payment references tied to DANA, OVO, GoPay or QRIS.

Email [email protected] with your account ID and the type of data you want to access. We may verify your registered phone and recent wallet reference before sending any account-specific response.

Yes, you can request a correction when your name, phone number or payment label is inaccurate. We check the request against your account record so wallet matching and withdrawal reviews remain consistent.

Payment records help us handle disputes, wallet matching and withdrawal checks. References from DANA, OVO, GoPay and QRIS show when funds were credited and which account activity the transaction relates to.

Required cookies keep login and wallet sessions working, while preference and analytics cookies can be changed through the cookie link. Your choices are saved so we can apply them on the same browser.

Our legal contact route is [email protected], with support available from 09:00 to 23:00 WIB for follow-up checks. Include your account ID, request type and any payment reference tied to the matter.